MixyPot - Support

MixyPot is a color-mixing lab for kids: plop paints into the pot, squish Blob Buddies together, splat the wall, and learn the color wheel in Color School.

Frequently asked questions

Does MixyPot need the internet?

The color games work completely offline - on planes, in cars, anywhere. Optional support reports need an internet connection. A report sent offline waits on the device until the app can send it.

Where are my child's saved colors?

On the home screen - the collection counter shows every color mixed and collected in Mixy Pot. Saved colors and settings live only on your device.

How do I change sound or speech settings?

Open the Grown-Ups area from the home screen. You can adjust sound, spoken lessons, and how detailed the color wheel is.

Why does orange + blue make a muddy brown?

Because that's what real paint does! MixyPot follows genuine paint-mixing rules (the red-yellow-blue artist's wheel), including the honest muddy browns - that's how kids build real color intuition.

Something isn't working

A grown-up can open Grown-Ups, choose Report a problem, and describe what happened. Follow its status in My reports.

Reports go to Relay Edge, where the support team and a third-party AI model process them to triage problems. A report carries:

Relay Edge keeps nothing else from the request: no account, name, email address, advertising ID or contact details. Saved colors, settings and game history are not included. Please leave out children's personal information. My reports and Delete my report data send only the signed request.

Choose Delete my report data in Grown-Ups to delete your reports and reporter key from Relay Edge, then this device's report list, outbox and support key, including reports waiting to send. Connect to the internet to complete deletion. The team's working copies are cleared within 30 days.

You can also email support@mixypot.com with your device model and OS version (iOS or Android), and I'll get back to you.

Privacy

Saved colors and settings stay on your device. Sending a support report is optional and available only in Grown-Ups. Read the full privacy policy.