Last updated 7 November 2026
This policy explains how MixyPot handles information in the iPhone and iPad app, the Android app and the website at mixypot.com. It is written for parents and guardians.
MixyPot is made by Zireael Limited, registered in England and Wales (company number 12252124). Zireael Limited is responsible for your information under UK data protection law (the "controller"). You can contact us at support@mixypot.com.
Pictures children paint, the colours they collect and app settings (such as sound, voice, touch feedback and scenery) are saved in the app's own storage on the device. They are not sent to us and there is no cloud sync, so we have no copy to restore.
You can remove saved colours in Grown-ups, under Saved colours & storage, and delete pictures in My pictures. Deleting the app, or clearing its storage, removes its local pictures, colours and settings.
In My pictures a grown-up can export a picture as a PNG image, after the grown-up check. The picture goes wherever you choose to save or share it on your device. We don't receive it.
The iPhone, iPad and Android apps offer an optional one-time purchase, MixyPot Premium. You can find it through Explore Premium in Activities or in Grown-ups, behind the grown-up check. The website doesn't take payments.
A grown-up can open Grown-ups > For grown-ups > Help and support and choose Contact support. It opens your email app with support@mixypot.com as the recipient and a simple support subject. MixyPot does not add a message, device identifier, logs, pictures or attachments, and does not send the email itself. You choose what to write and whether to send it. The address is also shown so you can copy it if an email app is not available.
If you email us, we receive your email address and whatever you include, and use them to reply to you and help with your request. Please don't include a child's name or other personal information. Your email provider and our email provider handle the message as part of delivering it. We keep support correspondence for as long as needed to answer your request and resolve the issue; you can ask us to delete it.
Some earlier versions included Report a problem, My reports and Delete my report data. Those versions used our support service, Relay, and asked for a grown-up's agreement before sending a report. The current apps no longer send reports to Relay, retry queued reports or check their status. Updating the app does not email any queued reports or delete reports already sent to our servers.
Earlier reports included the typed message and report type, screen name, app version and build, a random report ID, and a support ID for that installation (a public key). They did not automatically include pictures, colours, settings, purchases or game history. Relay used a protected version of the network address (a salted hash) to limit repeated requests, and its hosting provider kept connection logs. The team and a third-party AI provider could read reports to help organise and resolve them.
Earlier report caches, queued messages, support credentials and consent settings may remain in protected storage on the device after an update. The current apps do not read or send them. Updating the app does not delete that stored data.
We keep earlier server reports until they are deleted or are no longer needed to support the app. To ask for a copy or deletion, email support@mixypot.com with roughly when you sent the report and what it said. Because those reports were linked to an installation rather than a name or email address, we may need those details to find them. The team's working copies are cleared within 30 days of deletion. Removing the app does not delete a report already held by our support service.
The mixypot.com website provides app information, store links, support information and this policy. It no longer runs the browser game. Our hosting provider records basic request logs, such as the IP address, device or browser type (user agent), and time of each website request. These logs help keep the website secure and working, and are kept for a limited period set by the provider. We don't use them to identify anyone.
MixyPot is made for children aged about 3 to 8, playing with a grown-up nearby. Children can use every activity without giving any information. The app never asks a child for personal information and has no chat, accounts or ads.
The parent areas are behind a grown-up check: a multiplication question that pauses for 30 seconds after three wrong answers. They are Grown-ups, Premium purchases, Contact support, and exporting, sharing or deleting pictures.
We don't knowingly collect personal information from children. If you think a child's details have reached us, for example in a report or an email, contact us and we will delete them.
Our email and hosting providers, and the support and AI providers used for earlier reports, may process information outside the UK. When they do, we rely on the safeguards UK data protection law requires, such as UK adequacy regulations or the UK International Data Transfer Agreement.
You can ask us for a copy of your information, or ask us to correct or delete it, restrict or object to how we use it, or move it to another service. You can withdraw consent at any time. Email support@mixypot.com and we will reply within one month. Because earlier in-app reports are not linked to a name, we may ask for details of the report to find it.
If you are unhappy with how we handle your information, please tell us. You can also complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
This policy covers MixyPot. Apple, Google, your device's operating system, backup services and your email provider handle information under their own privacy policies when you use them, for example when you download the app or buy Premium. Apple and Google may give us overall download and crash statistics, depending on your device settings. These do not identify you.
MixyPot includes free activities and an optional one-time Premium purchase, with no subscription. The store shows the price before you buy. On iPhone and iPad, your use of the app is governed by Apple's standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/). On Android, it is governed by the Google Play Terms of Service (https://play.google.com/about/play-terms/).
If a new version of MixyPot changes how it handles information, we will update this policy before that version is released and change the date at the top.
Zireael Limited, registered in England and Wales (company number 12252124). Email: support@mixypot.com